How do you determine who you should contact?
There are many different resources available on campus, and knowing when to use them is key.
To gauge whether a student is at risk to themselves or others, ask: Have they left you with an uneasy feeling with respect to their safety or the safety of others? Trust your instincts.
If you have any concerns for a student’s safety, always err on the side of caution. Call Campus Police at 978-934-4911 and let them assess the level of urgency.
If you are concerned about a student’s general well-being but are not concerned for their immediate safety, contact the STARS team (Student Assessment, Referral and Support) by submitting a referral via the STARs website. STARS is a collaborative team made up of professionals from multiple campus offices that are responsible for assessing student behavior that has concerned someone at the university.
In addition to contacting STARS, you may suggest to the student other resources that further meet their individual needs. For example, Counseling Services, Disability Services and Health Services can be helpful depending on the situation. Be mindful of the warning signs and direct them to the appropriate resource.
Campus Police
University Crossing (UCrossing), Suite 170
Phone - Emergencies: 978-934-4911
Phone - Non-emergencies: 978-934-2398
Email: Police@uml.edu
Student Assessment, Referral, and Support (STARS)
Phone: 978-934-2100
Email: STARs@uml.edu
Counseling Services
Wellness Center, UCrossing, Suite 300
Phone: 978-934-6800
Email: Counseling@uml.edu*
*Cannot be used for scheduling appointments; messages retrieved 1-2 times/day.
Health Services
Wellness Center, UCrossing, Suite 300
Phone: 978-934-6800
Email: Health_Services@uml.edu
Disability Services
Wellness Center, UCrossing, Suite 300
Phone: 978-934-6800
Email: Disability@uml.edu
Office of Student Conduct
UCrossing, Suite 200
Phone: 978-934-2100
Email: studentconduct@uml.edu
Title IX Deputy Coordinator
Annie Ciaraldi
Student Affairs, UCrossing, Suite 200
Phone: 978-934-2100
Email: Ann_Ciaraldi@uml.edu
Veterans Services
UCrossing, Suite 354
Phone: 978-934-2461
Email: Veterans@uml.edu
UMass Lowell Single Point of Contact (SPOC)
for Housing and Food Insecure Students
Annie Ciaraldi
UCrossing, Suite 200
Phone: 978-934-2100
Email: Student_Affairs@uml.edu
UMass Lowell Food Pantry
UCrossing, Suite 104
(Near the Solution Center)
Phone:978-934-2100
Email: Student_Affairs@uml.edu
Support Our Students (SOS)
Student Affairs, UCrossing, Suite 200
Phone:978-934-2100
Email: Student_Affairs@uml.edu
The Center for Hope and Healing
Free and confidential services for survivors of sexual violence
Phone: 978-452-7721
Email: info@chhinc.org
Alternative House
Shelter, support and advocacy for survivors of domestic violence
Phone: 978-937-5777
Community Teamwork Inc. (CTI)
Provides support for families in need and promotes economic self-sufficiency
Phone: 978-459-0551
Lowell Veterans Center
Phone: 978-453-1151
Lowell Transitional Living Center
Services that end homelessness
Phone: 978-458-9888
Email: info@ltlc.org
Lowell House, Inc.
Addiction Treatment and Recovery
Phone: 978-459-8656
Email: info@lowellhouseinc.org
For Mental Health Crises during Wellness Center Business Hours:
Call: 978-934-6800 or walk In to the Wellness Center at University Crossing (UCrossing), Suite 300 and indicate to the Front Desk that you are “in crisis”.
For Mental Health Crises outside of Wellness Center Business Hours:
Speak with our on-call crisis clinician 24/7/365 by calling: 855-890-2879.
Samaritans Crisis Text Line
741741
Wellness Center Business Hours:
- Monday - Thursday: 8:15 a.m. - 4:45 p.m.
- Friday: 9:15 a.m. - 4:45 p.m.
If you have a concern for a student’s immediate safety, do not hesitate to call the UMass Lowell Police at 978-934-4911 to have them assess the situation.