Member & Guest Policies

The use of the Campus Recreation Center (CRC) and related programs is intended for UMass Lowell students, faculty, staff. The CRC, Campus Recreation Complex, and Riverview Suites Fitness Center are card-access controlled facilities. Only authorized users, guests of authorized users, and approved groups are allowed to utilize our facilities and they must provide a valid UMass Lowell (UML) ID.

All full-time UMass Lowell students, faculty, staff, adjunct faculty, or part-time and continuing-ed students who are in a matriculated into a program have access to the CRC at no additional charge.

Alumni and immediate family members 18+ of current faculty/staff/students/alumni who live in the same house have the ability to purchase a membership to the CRC. Visit our member services page for more information on membership options, rates, and amenities.

False representation of identification or sharing your ID is strictly prohibited.

• Students caught sharing their ID will be referred to the UMass Lowell Student Conduct Office
• The Student's ID which was misused will have their access temporarily suspended to our recreational facilities pending the conclusion of the UMass Lowell Conduct process with the Office of Student Rights and Responsibilities.
• Campus Recreation reserves the right to revoke the membership of a paid CRC member (non-student); membership fees will not be refunded if a membership is revoked for sharing your CRC ID.

Equipment Checkout

• Equipment can be checked out for free and returned from the CRC Welcome Desk or RFC desk with a valid UML UCARD or CRC Membership card using our card scan system
• Items lost, stolen, or broken may be subject to a replacement fee

Lockers and Personal Property

• A majority of our lockers are day use only; long term locker rental options are available on a limited basis at the CRC. Inquire at CRC on current availability
• A majority of our lockers are equipped with built-in mechanical locks; members can bring in locks for lockers that do not have built-in locks. We encourage patrons not to bring in valuables and lock up all personal items in a locker securely.
• Campus Recreation is not responsible for any personal items that are lost or stolen.
• If items are left overnight inside a daily use locker, personal belongings will be removed and logged and placed into our lost and found.

Lost and Found

• We log items daily and store in our equipment center for two weeks (after which items will be donated to goodwill).
• Valuable items (wallets, money, credit cards, cell phones, ID's etc.) will be turned over to UMass Lowell Campus Police immediately.

Parking

Eligible Memberships have access to the CRC Parking Lot and East Campus Parking Garage and will be provided a parking hangtag to display in the rearview mirror of their vehicle. Purchasing a membership eligible for parking does not guarantee a parking spot, just the access to park in the designated lots when available. There are instances where the lots will be closed for University events or programs.

Memberships currently eligible CRC parking privileges include: 

• Alumni members 
• Immediate family members 18+ of alumni/students/faculty/staff
• Master's members
• Non-UML college student semester break members
• MCC faculty/staff and their spouses via UML Affiliate Membership

• UML-Affiliate Members (Aramark Employees, Global Spectrum Employees, 110 Canal St. Employees, LIRA members, and Draper Employees).
• MCC Student Memberships
• UML Part-Time and Continuing Education Memberships

Visit our CRC Membership webpage for more information on membership plans, options, and parking. Please Note: All student parking is coordinated through UMass Lowell UCard, Access and Parking Services (UCAPS).

Inclement Weather

If the university is delayed or closed due to inclement weather, such as snowstorms, visit the the Campus Recreation website homepage for any alerts from the university regarding changes to operating hours.

Guests guest

A member (host) can bring up to two guests per day into the CRC. A $10 guest fee is required for each guest; they must present a valid picture ID showing they are 18+ to be able to sign liability forms and enter the facility.

• We will keep the host and guest(s) ID's at our desk until they exit facility
• The host must accompany their guest(s) at all times
• A host takes full responsibility for their guest(s) actions and are also responsible for conveying our facility policies to their guest(s)
• When the host exits the facility, the guest must also leave
• Guest can re-enter facility same day with their host and copy of guest fee receipt
• Guest fees can be paid with credit card (no checks or AMEX).
• Guests may not check out equipment

Fitness Center Standard Operating Procedures (SOP)

• Participants should use extreme caution with any of the fitness equipment to avoid potential injuries to themselves or others. Please see one of our Fitness Attendants to learn how to properly use a piece of equipment.
• All participants performing free weight exercises are encouraged to use a spotter. If needed, a fitness center attendant may be available for assistance.
• All lifts using the Olympic barbells must be done in designated areas or inside the power racks/Olympic benches.
• Proper exercise attire is required at all times: Closed-toe athletic shoes, upper-body garments and garments which discreetly cover the lower body.
• Please use a clean towel to wipe down the exercise equipment after each use. We recommend that you wipe down equipment before each use as well.
• All equipment must be returned to its appropriate storage location after use; all equipment must remain in the Fitness Center.
• Participants must use weight collars when using barbells and weight plates (except on Smith machines).
• Food, gum, alcohol and drugs are prohibited. Water and sports drinks in closed containers are allowed.
• Large bags are not allowed to be left out on the fitness center floor where they can cause a tripping hazard. Approved locations include in front of the power racks or inside the footprint of Olympic benches. Our staff reserve the right to ask patrons to move to safe location or inside a locker. 
• We recommend locking all valuables in the locker rooms (or hallway lockers in CRC). Campus Recreation is not responsible for lost or stolen items.
• We recommend not bringing any valuables and locking up items inside lockers.
• Windows must remain closed at all times; it is important to maintain the appropriate temperature and humidity. Exceptions can be made if there are issues with the HVAC system.
• Intentionally dropping or throwing weights is prohibited (except for bumper plates inside designated power racks).
• We do not allow outside fitness equipment/accessories in our facility that we deem inappropriate or unsafe.
• Chalk is allowed when using Olympic bars in our fitness centers but patrons must clean up after each use.

Our Fitness Center SOPs are created with these basic principles in mind:

• Safety of our patrons is #1
• The CRC and RFC fitness centers should be an inviting and non-intimidating environment so exercisers from all fitness levels feel comfortable and welcomed
• Equipment or exercises that damage our facilities/equipment shall be prohibited
• Actions that inconvenience other patrons will be prohibited

CRC Gymnasium SOP

• Dunking is permitted but hanging on rims and nets is prohibited
• Only non-marking, closed toe athletic shoes allowed
• Spitting, profanity and fighting are prohibited. Violators will be instructed to leave the facility
• If assistance is needed for court set-up and/or equipment, please contact the student Facility Supervisor on duty or a Campus Recreation professional staff member
• While full court games are in progress, spectators may not shoot at either basket
• Hats are not allowed on the courts while participating in activity

Racquetball and Tennis Courts SOP

• Please refrain from marking the racquetball/squash court walls with shoes or rackets
• Racquetball and tennis court reservations can be made for the same day or the following day; no reservations will be taken more than a day in advance. Reserve a court online
• Reservations are one hour in length and are made on the hour
• Limit one reservation per person, per day
• Please leave the court promptly at the conclusion of your reservation time
• Reservation is lost if patron is not on the court 15 minutes past the hour reserved
• All patrons are required to wear protective eyewear in the racquetball court, which can be attained at the welcome desk.  Protective eyewear is not required on the tennis courts

Indoor Track SOPs

• The CRC indoor track is for running and walking
• Faster participants will keep to the outside lanes and slower participants will yield on the inside
• Appropriate closed-toe athletic shoes required; running spikes are prohibited
• Directional signs will specify clockwise or counter-clockwise running/walking direction based on day of the week. Participants must follow the directional sign at all times

Campus Recreation Complex Turf Field SOP

• No alcohol or tobacco products
• No drinks except water on turf
• No food, gum, seeds, or nuts
• No dogs (except guide dogs)
• No metal spikes
• No glass
• No golf

Intramural Sports Public Spectators SOP

Non-UMass Lowell Spectators are allowed at UMass Lowell Intramural Sports competitions inside the CRC. Spectators are only allowed into the CRC to watch the one game they came to see and must be signed in by a participating host.

• Spectators are not allowed to participate in activities.
• Spectators will not be charged a guest fee as they will be expected to exit the facility immediately after the game.
• Minor spectators are allowed during intramural competitions only when accompanied by a parent or guardian; parents and guardians are required to complete a minor liability release form for each child under 18 years of age, for each visit.

Free Wheelers Bike Share

• UMass Lowell students, faculty, and staff can check out a Free Wheeler for free at any of our Free Wheeler stations after they register.
• If a bike is returned after the designated time, a $20 late fee will be charged, and the participant will not be able to check out another Free Wheeler until the late fee is paid.
• If a bike is lost or stolen, the participant is responsible for paying for its replacement. Currently the fee to replace a Free Wheeler is up to $800.
• Visit our Free Wheeler website for more information on stations, hours, and SOP.

Cell Phone, Photo, and Video SOP

Photography and videography are permitted in Campus Recreation facilities for personal use, with the exception of restrooms, locker room spaces, and during group fitness classes. All personal photography and videography are strictly prohibited in these spaces and classes.

Taking photos and videos must be done in a safe manner, must not interfere with Campus Recreation operations, and must not disrupt other patrons' activities.

Taking photos or videos of patrons without their consent is strictly prohibited. Campus Recreation staff reserve the right to ask any patron to cease taking photos/videos if they suspect a policy violation. Any violation is cause for immediate removal from Campus Recreation facilities and possible suspension or revocation of membership.

"For personal use" is defined as photo and video of yourself or consenting friends obtained in an informal manner. Cameras with interchangeable lenses as well as tripods are not permitted for personal use.

Please contact University Relations by phone: 978-934-3224 or email: media@uml.edu for any commercial photography/videography requests. All commercial requests will be coordinated and approved in collaboration with University Brand, Communications and Creative Strategy department.

Appropriate Attire

Appropriate attire is required in all Campus Recreation facilities, programs, and activities.

• Upper body garments are required in all activity areas. Garments which discreetly cover the lower body are required in all areas.
• Closed-toe, non-marking athletic-type shoes that are free of debris are required in all activity areas except for the pool or for specific programs (yoga, etc.).
• Hats are allowed in the fitness center, on the track and all non-activity spaces. Hats are not allowed in the racquetball/squash courts or gymnasium when recreating for safety purposes.

Food and Beverages

• Food and candy is allowed in designated areas only and is not allowed in activity areas. Designated areas include: Atrium and hallways.
• Water bottles are allowed in non-breakable, sealable containers in all areas of the CRC, Campus Rec Complex, and RFC.
• Gum is not allowed in the CRC, Campus Rec Complex or RFC.

Miscellaneous SOP

• No animals are allowed in the CRC, Campus Rec Complex or RFC except guide dogs.
• Profane or indecent language will not be tolerated.
• The use of tobacco or tobacco substitute products is not permitted on-site.
• The possession of alcohol or recreational drugs will not be permitted in the CRC or RFC nor on its grounds.
• Individuals under the influence of alcohol or illegal drugs will not be permitted in Campus Recreation facilities nor on its grounds.
• Spitting or intentionally creating other health hazards will not be permitted.
• Verbal or physical altercations will not be permitted.
• Spectators will be required to adhere to all policies stated for Campus Recreation participants.

Payments

• Credit/Debit Cards Only (no American Express (AMEX))
• No Cash or Check Accepted
• We cannot accept tips

Returns

• Merchandise Returns: University of Massachusetts Lowell Outdoor Center and Bike Shop will accept returns of merchandise and parts for up to 30 days with valid proof of purchase. The returned merchandise must be in unused condition and intact in its original package.
• Defective Merchandise: University of Massachusetts Lowell Outdoor Center and Bike Shop will accept returns or repair and replace at our option, merchandise deemed to possess a factory defect for a period of 90 days. After 90 days the customer is advised to contact the manufacturer for warranty information.
• Exclusions: The University of Massachusetts Lowell Outdoor Center and Bike Shop return policy excludes the following:
  • Labor hours charged for services.
  • Merchandise returned for re-purchase at a lower price
  • Any manufacturers return policy that supersedes our return policy
  • Food is not returnable.
• Special Orders: All special order items must be paid in full before ordering, subject to up to 20% restocking fee if returned. Special ordered new bike sales are final.
• New Bikes – New Bikes are eligible for a Free “Ride Prep” Tune-up within the first 90 days of purchase.
• Used Bikes – Bikes are sold as is. All sales are final. Free "Ride Prep" Tune-up within the first 90 days of purchase.
• Service Orders Customer Expectations – Customers will be given the opportunity to approve work prior to the work being done, including the knowledge of reasonable estimated cost for labor, stock parts, non-refundable special order parts as well as a reasonable time estimate for the work to be completed.

Rental Agreement

• All rented equipment will be the responsibility of the person renting it.
• All rentals must be paid in full at time of reservation.
• Late fees of 2 times the daily rate will be charged for late rentals that are not otherwise renegotiated prior to return.
• Rental equipment is subject to excessive cleaning and/or damage repair fees to be assessed for up to two-week evaluation period after the equipment has been returned.
• Customers will be charged up to the manufacturers suggested retail price (MSRP) for replacement of equipment is not returned or damaged beyond repair.
• Refunds will not be issued to rental reservations cancelled within 48 hours of proposed rental pickup time.

Customer Expectations

• Rental equipment will be in good working order, clean, complete with all parts and necessary accessories.
• An itemized receipt for all goods and services will be provided to the customer.
• The rental order final receipt will be emailed to the customer after the 2 week evaluation period is complete.