How To Get Help

We know sometimes it can be frustrating when things aren't working the way they should. So we have tried to make getting help easier and faster to get you back up and running.
Here you can find quick links to our most frequently asked questions, as well as resources, helpful links, and training schedulers for you in the drop-downs below.

If you can't find what you are looking for, you can always call us at 978-934-4357.

Student Resources

Hit the ground running with easy instructions on getting connected and protecting your personal information.

Here, you can find the links that we think might be the most useful for you!


Staff Resources

We have curated the most commonly asked about links here for ease of access.

If you need something else, please check out our services by category for more!

Accounts and Access

Other Helpful Resources

Faculty Resources

We know you're busy. Teaching, grading, researching, and a million more things.

Here are some of the resources we hope can help you get on the right track as quickly as possible!

If you need something else, please check out our services by category for more!

Accounts and Access

Other Helpful Resources

Instructional Technology

  • Classroom Technology Help - Need assistance for technology in the classroom? Contact Bill Suppa at 978-934-4664 or the IT Service Desk at ext. 4357. You can also view some of our training materials (pdf).
  • Lecture Capture (Echo360) Help - Confused or have questions about lecture capture technology here at UMass Lowell? Contact Bill Suppa at 978-934-4664. View tutorials or handouts.
  • Conference Help - There are selected sites throughout the UMass Lowell campus where video conferences can be conducted. For more information, contact Bill Suppa by phone: 978-934-4664 or email: william_suppa@uml.edu.
  • Technology Consulting - Need help determining what technology would work best in your classroom, conference room or lab? Instructional Technology Services can assist you by calling us at 978-934-4681.

Welcome to UMass Lowell!

Information Technology (IT) is here to get you up and running on campus.

Take a tour through the resources we've put together for you here in one convenient spot.

Our goal? To give you the tools and tips you need to find the answers you need any time, day or night!

If you have yet to receive your email address, please call HR and ensure your paperwork has been process (background check, i9, etc.).

The service desk will be unable to assist you with an email address or password until you are fully processed.

Faculty development, On-the-job tools, and New Employee On-boarding are some of the many trainings we offer here at Information Technology (IT).

You can schedule time with any of our in-house trainers for group or individual training by using the links below.

If you have any questions, please contact:

Academic Technology Workshops

  • Blackboard
  • Course Design

IT Trainings

  • New Employee Onboarding
  • Teams Training
  • Outlook Training