Residential Technology

Services & Technology⁠

Student Mail

For information on mail services, including locations, hours of operation, and how to receive mail please visit the Student Mail Centers website.

Cable Television

XFINITY Streaming is included with your campus housing!

• 100+ live channels (all are available from on-campus, some available from anywhere)
• Thousands of FREE on-demand selections
• Stream directly on your PC, Mac, and mobile device (Apple, Android, Kindle, Roku)
• Access your DVR library on the go and download recorded shows to watch offline
• Add subscription channels yourself

On a PC or Mac:

1. Visit Xfinity On Campus
2. Enter “Lowell” in the search field and select "University of Massachusetts Lowell" from the list.
3. Sign in using your standard UMass Lowell credentials.

On a Mobile Device:

1. Install the “XFINITY Stream” app from the Google Play Store or Apple App Store.
2. Log in by tapping “XFINITY On Campus Students Sign in Here”
3. Enter “Lowell in the search field and select "University of Massachusetts Lowell" from the list.
4. Sign in using your standard UMass Lowell credentials.

On a Roku device:

1. Connect your Roku to the “UMassLowell” WiFi network. You will need to first register the device through the My Devices Portal.
   
2. On the Roku, add the “XFINITY Stream Beta” channel from the Roku Channel Store.
3. On the Roku, open the “XFINITY Stream Beta” channel and make note of the 6-digit authorization code.
4. In a web browser on a PC or Mac, go to www.xfinity.com/authorize and enter the 6-digit authorization code from step #3 above. You will be directed to an XFINITY login page.
5. Near the bottom of the page, click “XFINITY On Campus Students Sign in Here”.
6. Sign in using your standard UMass Lowell credentials.
7. Your Roku will automatically open the XFINITY Streaming menu.

If you’re having technical difficulties:

• Make sure you are entering your UMass Lowell student email address properly, including “@student.uml.edu”.
• Ensure that your password is correct. If you find that you cannot log into other UMass Lowell sites, please contact the IT Service Center at 978-934-4357 or help@uml.edu. Remember to update your password in the XFINITY On Campus web browser, smartphone/tablet app, or Roku device wherever you change your UMass Lowell password.
• If you are seeing an error message saying “Sorry, but we’re having trouble signing you in” or “We received a bad request,” try clearing the cache in your web browser.

High Speed Data Access

All of our residential areas have a robust wireless network throughout the building including common areas, student rooms, and green space around the building. In order to connect to this network, you will need a device with network capability as outlined below.

Hardware & Software needs:

• As of fall 2023, we no longer provide wired network connectivity in student rooms. Residential students will need to use wireless devices to connect to the Wi-Fi networks. 
• For in-room high-speed data access, you will need a wireless card (802.11a/g/n/ac preferred for fastest connection).
• Game consoles, streaming devices, and any other Wi-Fi enabled device that cannot connect to eduroam (don’t support WPA2-Enterprise) may be connected to the "UMassLowell" network through the My Devices Portal on campus.
• Wireless printers may be connected to the "UMassLowell" network through the My Devices Portal on campus. Wireless printers may not be used as a wireless access point.
• Modems, routers, hubs, and switches, along with devices that broadcast their own wireless network, interfere with 802.11 access point frequencies, or provide server related services/functionality are prohibited in the residence halls. Offending devices may be disabled and confiscated as they can interfere with the security and reliability of the University network.
• Tampering with or attempting to bypass any university network device, equipment or security mechanism is prohibited and will result in a referral to the University Campus Conduct Process.

Student Email

All UMass Lowell students receive an email account through the university. It has been set up before you even arrived on campus. Learn how to activate and access your student email account. It's critical that you utilize this as many offices will only communicate with your student email address.