How will I know when my package is ready for pick-up?

Your mail/package is not available for pick up simply because you received a notification from the carrier (Amazon, UPS, FED-X & USPS, etc.).  
We ask that you wait until you receive an email from student_mail@uml.edu in your student email account before coming to the mailroom to get your parcel/package.
This practice will maintain the process of package receipt is done in an efficient and accurate manner.

How long will the mailroom retain my mail/package before returning?

You have seven calendar days (one week) from the time you received the email from student mail to collect your mail/package. After 14 calendar days of receipt, unclaimed mail/packages will be Returned to Sender. For special circumstances, arrangements may be made for additional holding, subject to approval.

When receiving mail/packages what is the proper addressing format?

Please use your legal name, as registered with the university, for mail/package addressing.
Proper addressing matters. Nicknames or alternative/preferred names delay package processing and can lead to packages inadvertently being Returned to Sender.  

What is the procedure for students outgoing mail?

Students may drop-off pre-paid mail and packages at any of the campus mailrooms.

Can I have a friend, roommate or a family member pick up my mail/package?

No. Proxy pickup (by anyone other than you, such as a friend or roommate) permissions have been discontinued. All parcels and mail must be picked up by the student that the item is addressed to, in person. Please plan accordingly.

How do I contact the Student Mailrooms?

You can email student_mailroom@uml.edu or call any of the Student Mail Centers:
  • Fox Hall:  978-934-2566
  • McGauvran: 978-934-2547
  • Inn & Conference Center (ICC): 978-934-6920