E-Commerce Systems and Procedures

The university offers PayPal and Flywire eStore for online payment processing and reporting. For further information regarding online credit card payments please visit the UMass Merchant Services website website.

Please note that certain policies and procedures must be adhered to when using E-Commerce or collecting revenue for the purpose of legal compliance.

Benefits

Payments processed through PayPal and Flywire eStore are processed directly into a pre-designated revenue account. Both products can be customized for the departments needs.

Departments will need to work with UML IT and Cash Management for assistance with the set-up, testing, and reporting of your event. 

Set Up Process

Complete the request form found under Forms & Job Aids and email the completed form to Cash Management Services at least two to three weeks prior to the date you want your site to go live. This allows time for configuration and testing of the site. The request form must have Department Head approval and final approval from Cash Management Services in order to be successfully submitted.
Once your request is received, the Cash Management Services or IT will contact you to provide a site review.
To process refunds for customers, use the appropriate Credit Request form located in Forms & Job Aids