Bike Shop and Outdoor Center Standard Operating Procedures (SOP)
Payments
- Credit and debit cards (that can be run as credit) only
- No cash or checks accepted
- We cannot accept tips
Abandoned/Unclaimed Property
Customers are responsible for picking up their bicycles, equipment, and purchases within 14 days of being notified that service is complete or purchased items have arrived at the bike shop.
After 14 days, a storage fee of $25 per week will apply.
If items remain unclaimed for more than 60 days, they will be considered abandoned property. At that point, Campus Recreation will donate, recycle, or resell the item(s) at our discretion. We will make reasonable attempts to contact customers before taking any such action, using contact information provided on the customer account; we will notify the customer at the end of the 60-day period to confirm the item has been abandoned.
Bike Shop and Outdoor Center Terms of Service
- Merchandise Returns: We will accept returns of merchandise and parts for up to 30 days with valid proof of purchase. The returned merchandise must be in unused condition and intact in its original package.
- Defective Merchandise: We will accept returns or repair and replace at our option, merchandise deemed to possess a factory defect for a period of 90 days. After 90 days the customer is advised to contact the manufacturer for warranty information.
- Exclusions: The UMass Lowell Bike Shop return policy excludes the following:
- Labor hours charged for services.
- Merchandise returned for re-purchase at a lower price
- Any manufacturers return policy that supersedes our return policy
- Special Orders: All special-order items must be paid in full before ordering, subject to up to 20% restocking fee if returned. Special order new bike sales are final.
- New & Used Bike Sales – New and used bikes are eligible for a Free “Ride Prep” within first 90 days. Used bikes are sold as is and all sales are final.
- What Customers Can Expect for Repairs – Customers will be given the opportunity to approve work prior to the work being done, including knowledge of reasonable estimated cost for labor, stock parts, non-refundable special-order parts as well as reasonable time estimate for work to be completed.
- Rental Agreement
- Customers will receive an itemized receipt for all goods and services for rentals
- All rentals must be paid in full at time of reservation
- Refunds will not be issued to rental reservations cancelled within 48 hours of proposed rental pickup time
- Late fees of 2 times the daily rate will be charged for any late rentals
- All rented equipment will be the responsibility of the rental customer
- Rental equipment is subject to excessive cleaning and/or damage repair fees to be assessed within 72 hours after the equipment has been returned
- Customers will be charged up to the Manufacturer’s Suggested Retail Price (MSRP) for replacement of equipment that is not returned or is damaged beyond repair
Campus Recreation Release of Liability Adult (18+)
I understand that participation in UMass Lowell Campus Recreation programs or utilizing its facilities is purely voluntary. I agree, on behalf of myself, my assigns, executors, and heirs, to release and indemnify and hold harmless, the Commonwealth, the University of Massachusetts, its Trustees, officers, agents, instructors, employees, hereinafter collectively referred to as University, from and against any and all claims, liability, losses, third party claims, damages, costs, or expenses (including attorneys' fees) arising out of or resulting from claims of negligence which I, my heirs, representatives, executors, administrators, and assigns may now have, or have in the future against University on account of personal injury, property damage, death or accident of any kind arising out of or in any way related to my presence at or participation in any activity, event or program, including traveling to, training for, being instructed in using equipment for or participation in or at any UMass Lowell Campus Recreation event, program, activity or facility. I agree to be responsible for any damage to University property that occurs while in my possession.
I understand that I am releasing University from any and all claims for injuries or damages arising out of University's negligence including, but not limited to the temporary or permanent muscle strain or soreness, sprains, strains, cuts, abrasions, bruises, ligament and/or cartilage damage, fractures, spinal injuries, head injuries, eye injuries, disfigurement, paralysis, internal injuries, organ damage or death. I recognize that there are other risks of injury that may occur by my participation, which are inherent in physical activity.
I understand that I am responsible for determining whether I have any health conditions that restrict my participation in any UMass Lowell Campus Recreation event or activity. UMass Lowell may rely on my representation that I am healthy enough to participate safely. I understand that should an accident or injury occur, I hereby give my consent to necessary medical care. I acknowledge and accept that the cost of such medical care is my responsibility.
I hereby release University and the UMass Lowell Campus Recreation Department, their Trustees, officers, agents, employees and/or instructors from any and all liability for any personal injury or property damage caused by University's negligence or the negligence of any and all officers, agents, employees or members of University or the UMass Lowell Campus Recreation Department. This Release of Liability will continue in full force and effect throughout the entire term of my participation in Campus Recreation program(s) and/or activity(ies).