Who Is My Loan Servicer?

The process for finding your loan servicer will be different depending on whether you have federal or private student loans. If you have both, you will need to take two different approaches.

If you have FEDERAL student loans:

  1. Start by going to the National Student Loan Data System
  2. Click on “Financial Aid Review”
  3. Accept the terms and conditions
  4. Log in with your FSA ID. This is the same log in that you use when completing the FAFSA. If you don’t have one, you can easily create one on the Federal Student Aid website.
  5. Once you log in, you’ll see a summary of all your loan data. This will include the types of student loans you have, loan amounts, as well as outstanding balances and interest.
  6. Click on the individual numbers (on the left-hand side) to expand each loan’s information. You’ll find contact information for each loan servicer at the bottom of the page.

If you have PRIVATE student loans, you can review your loan statements to find your lender’s contact information.

Why Is Important To Know Who My Loan Servicer Is?

  • To confirm loan types, amounts, outstanding balances of each loan, and interest rates
  • Update your contact information
  • Set up automatic payments or make a one-time payment
  • Choose, change or research repayment plans
  • Apply for deferment or forbearance

Please contact The Solution Center by phone: 978-934-2000 or email: TheSolutionCenter@uml.edu should you have any questions.