Community members, students, faculty, staff and guests are encouraged to report all crimes and public safety related incidents to the UMass Lowell Police Department in a timely manner.

To report a crime or an emergency from an on-campus phone, call the UMass Lowell Police Department at 978-934-2394. When using a cell phone, please remember that 911 will not reach the dispatchers at UMass Lowell. The University Police Department's emergency phone number is 44-911, or from outside the University phone system dial 978-934-4911. The University Police Department recommends pre-programming cell phones with the dispatch number 978-934-2394. Dispatchers are available 24 hours a day, seven days a week to answer your call.

University Police Officers respond to all requests for service and are the investigating authority for all crimes on campus with the exception of unattended deaths and homicides. According to M.G.L. Chapter 38, Section 4, “The District Attorney or his law enforcement representative shall direct and control the investigation of the death and shall coordinate the investigation with the office of the chief medical examiner and the Police Department within whose jurisdiction the death occurred.”  

For added security, over 100 emergency phones are located at strategic points on campus. There are internal and external phones. The external phones are easily identified by their blue poles with “EMERGENCY” stenciled on the side and topped with a blue light. The internal phones are easily identified by a silver face with a red emergency button. When the red emergency button is pushed, the caller is in immediate contact with University Police. In addition to providing voice contact with a police dispatcher, emergency phone use also enables a dispatcher to pinpoint the caller's location.


When calling for either emergency or non-emergency service, be prepared to:

  • Clearly identify yourself
  • State where you are calling from
  • State briefly the nature of your call

If possible, stay on the line unless otherwise advised by the dispatcher. If assistance is required from off campus, the dispatcher will summon the appropriate police, fire and/or medical service.