Canvas is a learning management system that offers a variety of tools and services for students, faculty, and administrators to manage and enhance the learning experience.

Canvas Login

Students with Incomplete Grades in Student Information System (SIS)

Students with an Incomplete (INC) grade recorded in SIS from Spring 2026 or earlier semesters should complete any remaining coursework in Blackboard by July 15. While this date is earlier than the Registrar’s INC completion deadline of December 4, 2026, for Spring 2026 courses, we will work closely with faculty and students to ensure a smooth transition and provide a similar experience in Canvas that supports student success. We will communicate directly with faculty and students identified in SIS as having an incomplete (INC) grade to assist with completing coursework by this earlier deadline. Please note that this deadline does not affect incomplete coursework being completed in Canvas.

If additional time is needed beyond July 15, we will collaborate with faculty and students to create a Canvas course shell, if appropriate. Faculty or students with questions about INC status or options for completing coursework after July 15 can email: canhelp@uml.edu or email: onlinelearning@uml.edu for assistance.

Canvas Archives

For information on how we archive and when we delete past courses, please see Canvas Course Archive Policy and Timeline for Deleting Past Courses.

Canvas Support

There are two teams that support Canvas:

  1. Graduate, Online and Professional Studies (GPS) supports fully online courses, graduate courses, and hybrid courses.
  2. Academic Technology supports on-campus and hybrid fall and spring undergraduate courses.

In the drop-downs below, you can find login information, as well as information for students and faculty. You will also find contact information if you cannot find what you are looking for.

Select the appropriate Canvas login option below.

Graduate, Online and Professional Studies (GPS)
Phone: 800-480-3190, 24-hour assistance, except holidays
Chat: Live 24-hour chat, except holidays
Email: onlinelearning@uml.edu (answered during business hours).

For assistance on Learning Management System (LMS) topics (for example: "How to create an assignment"), go to the ServiceNow Dashboard and enter the topic in the Search bar.

Canvas Login

GPS Information for Students   GPS Information for Faculty

On-Campus (Academic Technology)

Phone: 978-934-4357, option 3, for 24-hour assistance with Blackboard or Canvas only. For password or multi-factor authentication (MFA) help, please see the bottom of this page.

Email: canhelp@uml.edu (answered during business hours).

For assistance with Learning Management System topics, Academic Technology questions, or to create a ticket, go to the ServiceNow Dashboard.

Canvas Login

Log in with your UMass Lowell credentials to access on-campus information for faculty and students. Get information on copying, merging, adding a TA or grader, and more: On-Campus Canvas Information for Faculty and Students

For Password and Multi-factor Authentication (MFA) Help: please contact the IT Service Desk during normal business hours by calling 978-934-4357 and selecting the options for faculty/staff or students. Do not select the option for Canvas help. The Canvas team cannot help with login issues. Be prepared to show a government-issued or UML ID and attend a Zoom session. For other IT related issues you can create a ticket.

Warning: UMass email accounts are being targeted with fraudulent phishing scams. DO NOT enter your Campus User ID and password to links emailed to you.