Get Help From IT

Live Technical Support!

The UMass Lowell IT Service Desk provides live technical support, Monday thru Friday via phone and email from 8:30 a.m. to 5:00p.m. We also have a walk-in IT Service Desk located next to Starbucks in the O'Leary Library on South campus. So, grab a cup, take a seat and all your

IT issues will be taken care of! We can help you with topics including:

How to contact the IT Service Desk

You can request help in four ways:

  1. Enter your own IT service desk ticket online
  2. Email: Help@uml.edu
  3. Phone: (Monday through Friday, 8:30 a.m. to 5:00 p.m.)
    1. On campus, dial ext. 4-4357 or 978-934-4357
    2. To call toll free: 866-435-7437
  4. Walk-In:
    1. University Crossing, Suite M50 - 8:30 a.m. to 5:00 p.m.
    2. Lydon Library, 1st floor - 8:30 a.m. to 5:00 p.m.
    3. O'Leary Library, 1st floor - during the academic year 10:00 a.m. to 4:00 p.m.
Note: Assistance with the Blackboard Online Course system is also available.