Get Help From IT

Technical Support Is Easy To Find

The UMass Lowell Help Center offers technical support to faculty and staff via phone, email or in person, on campus for issues such as:

Contacting the Help Center 

You can request help in four ways:

  • Enter your own help desk ticket: helpdesk.uml.edu
  • Email: Help@uml.edu
  • Phone: (Monday through Friday, 8:30 a.m. to 5:00 p.m.)
  •     On campus, dial ext. 4-4357 or 978-934-4357
  •     To call toll free: 866-435-7437
  • Walk-in:
  •     University Crossing, Suite M50 - 8:30 a.m. to 5:00 p.m.
  •     Lydon Library, 1st floor - 8:30 a.m. to 5:00 p.m.
  •     O'Leary Library, 1st floor - during the academic year 10:00 a.m. to 4:00 p.m.