Get Help From IT

Technical Support Is Easy To Find

The UMass Lowell IT Service Desk offers technical support to faculty and staff via phone, email or in person, on campus for issues such as:

Contacting the IT Service Desk

You can request help in four ways:

  • Enter your own service desk ticket online 
  • Email: Help@uml.edu
  • Phone: (Monday through Friday, 8:30 a.m. to 5:00 p.m.)
    • On campus, dial ext. 4-4357 or 978-934-4357
    • To call toll free: 866-435-7437
  • Walk-in:
    • University Crossing, Suite M50 - 8:30 a.m. to 5:00 p.m.
    • Lydon Library, 1st floor - 8:30 a.m. to 5:00 p.m.
    • O'Leary Library, 1st floor - during the academic year 10:00 a.m. to 4:00 p.m.