Information Technology

Need Assistance

Help Yourself 

Sure, we have a terrific IT Service Desk. But wouldn’t you rather look it up yourself? Here, you can find the answers you need, exactly when you need them.

More Assistance from IT

Need some help with your software that supports your academic needs in the classroom? Look no further! Here is your one source for support on PRS, faculty web pages and classroom technology.  

The IT Service Desk is your one-stop source for help with all applications supported on campus, including SiS, HR Direct, document imaging and more.

  • IT Training Support

Gain the skills you need to succeed when you visit the IT Training programs and services center. Here, you’ll find links to classroom technology tutorials, and step-by-step guides to campus-wide applications such as SiS, HR Direct, financial management tools and more.

Interested in learning the hardware standards for desktops, laptops and tablets? This link will show you this information as well as how to purchase a new computer. It also discusses the existing software licenses we have for you!

Ask an Expert

Look to the IT Service Desk when you need answers about any technology services delivered and supported by the University.

Each year, 15,000 students submit more than 40,000 service requests, and IT has answers for them all, 24 hours a day, 365 days a year.

IT provides end-user support for the more than 1,400 faculty and staff members on the UMass Lowell campus. The call center handles over 10,000 service requests annually and resolves more than 6,000 desktop issues each year.