Outstanding Balances, Refunds & Withdrawals

  • How do I know if I'm eligible for a refund?

    Refunds are issued to a student whose account has been overpaid. Overpayments resulting from payment plan contracts (such as the Tuition Payment Plan) will not be eligible for a refund until the contract for the term is paid in full.

    Eligible students are notified via their University-issued email address when and where the refund check will be available. Refund notices will begin the week after the disbursement of financial aid.

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  • I think my account is overpaid. Why didn't I receive a refund notice?

    If you are not receiving an expected refund notice, first check your “To-Do List” in your iSiS account prior to calling our office. Any unmet financial aid obligations may prohibit funds from being applied and deducted from your charges. Be sure you have completed all of your financial aid obligations and checked iSiS to verify that your account has been overpaid.

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  • How can I verify a refund has been issued?

    View your Account Summary. Select your term and click View Account DetailScroll down to the Refund section to view any refunds.

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  • How will I receive my refund?

    Students can have refunds from UMass Lowell deposited directly into a bank account.

    How to set up direct deposit:  
    • Make sure you have your bank's routing number and checking or savings account number ready.
    • Visit Enroll in Direct Deposit and follow instructions.
    For detailed instructions, visit Enrolling in Direct Deposit.

    Once you set up direct deposit in iSiS Student Self Service, any monies owed to you, such as refunds for over payment or financial aid excess amounts, will be deposited directly into the one bank account you have designated.


    If a student has not signed up for Direct Deposit their refund would be made available via check made payable to the student. The only exception is when an account has been overpaid due to a Parent PLUS Loan. The check is made payable to the parent.

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