Administrative Announcement No. 3: Emergency Assistance and Emergency Communications

By Joanne Yestramski

The University of Massachusetts Lowell (UMass Lowell) is committed to providing a learning and working environment that is safe for employees, students, visitors, volunteers, vendors or anyone who conducts business on behalf of UMass Lowell. 

The University has implemented many proactive programs and approaches that enhance emergency communications in a timely and responsive manner. Providing effective emergency communications and assistance that safeguards the university community is of utmost importance. The University’s Emergency Management Office in partnership with UMass Lowell Police provide the following information to ensure that all members of the UMass Lowell community are informed and can properly respond if the need for emergency assistance is required.

Primary UMass Lowell Community Emergency Assistance and Communications Resources:
1. UMass Lowell Police 7/24 Emergency Assistance Phone Number:
• On Campus Phone - DIAL 44911
• Off Campus or Cellular Phone - DIAL (978) 934-4911

This number will immediately connect you to UMass Lowell Police to report a campus emergency or request immediate assistance regarding: lowercased all these personal safety, suspected crime, medical EMTs, suspicious person, environmental release, fire/smoke, etc.

We encourage all members of the UMass Lowell community to take a moment and place into your personal phone(s) the UMass Lowell Police Emergency Assistance number 978-934-4911.

2. RAVE ALERT - UMass Lowell Emergency Notification Communication System:
Provides all members of the UMass Lowell community that have an email account essential emergency information communications for matters evident or impending that may affect the campus, by means of email, cellular & text messaging. To update your RAVE account, visit

3. Social Media – UMass Lowell Web Homepage, Twitter, Facebook, email:
Social Media provides additional primary resources and tools to communicate information and updates for significant unplanned emergency events that affect campus operations or the presumed safety of the community. UMass Lowell Homepage is

4. Threat Assessment Team:
The Threat Assessment Team is an interdepartmental team of University leaders who assemble to review the facts of a potentially violent situation and determine the appropriate steps necessary to make an adequate assessment of the risk of danger.

The Threat Assessment Team includes: the Director of Public Safety, the Dean of Students, Vice Provost for Graduate Education, Executive Director of Public Affairs and the Associate Vice Chancellor for Human Resources and Equal Opportunity and Outreach or their designees. Other departments both internal and external may be consulted as needed to assess the risk and make appropriate recommendations.

The University will not tolerate violent acts of any sort on its campuses or any other facility owned, leased or controlled by UMass Lowell. This includes actual violent conduct as well as verbal and cyber threats of violence and intimidation. Additionally, UMass Lowell will not tolerate retaliation against any person who brings a complaint of violence in good faith, or serves as a witness in the investigation of a complaint.

Violent Behavior
Violent behavior includes, but is not limited to, behavior that creates a work or learning environment that a reasonable person would find threatening, abusive or violent. Examples of such behavior include, but are not limited to:

• Verbal or cyber threats to invoke harm to persons or property;
• Physical assaults or attempted physical assaults;
• Sexual assault or other behavior of a sexual nature;
• Any unauthorized use of possession of firearms, explosives, knives or other devices, machinery, or material(s).
• Abusive, violent and/or coercive language or conduct; and grossly negligent or reckless conduct that a reasonable person would foresee as potentially resulting in injury to persons or property.

An employee, student, volunteer, vendor or anyone in the course of working for, studying at, or serving the University and/or while present on the University property that believes that they or someone else is in imminent danger; should immediately contact the University Police at ext. 44911.

5. Additional On Campus Emergency Assistance Resources:
• University Police “One –Button” Emergency Blue phones: Located exterior and interior of buildings and in all University parking lots campus wide. Over 200 Blue phones enable anyone who needs emergency assistance or to report an ongoing crime or emergency event to simply push the one button emergency phone and immediately speak to a 7/24 UMass Lowell Police Dispatcher.

• Internal Building Evacuation Routes: Located in several interior common areas of campus buildings to provide guidance and assistance to illustrate floor plan and two primary means of egress from area to exit. This program continues to expand with a goal to provide Evacuation Routes in all UMass Lowell Buildings.

• Public Safety and Emergency Preparedness Awareness Trainings. The University Police and Environmental and Emergency Management (EEM) conduct several awareness trainings throughout the calendar year to promote awareness for public safety, personal safety, compliance and emergency preparedness. For more information of training schedules, dates and time, contact the University Police at 978-934-2394 or Environmental & Emergency Management at 978-934-2618 or go to

Vice Chancellor for Finance and Operations