Walk-in IT Help Center Opens on South Campus
Do you call south campus your home away from home? If so, life just got a little more convenient: The IT Help Desk has launched an all-new walk-in kiosk on the first floor of the O’Leary Library building.
From 10 a.m. to 4 p.m. on weekdays, two or more trained IT troubleshooters will be on hand to help students, faculty and staff solve classic, “What’s the problem with this?” issues, such as password resets, connecting to the Internet, and configuring smartphones and tablets. Want to learn how to retrieve your grades using iSiS? Come on over! Receiving a funky error message on your laptop or mobile? Walk it right down! Help Center staffers can also guide you to handy IT online tutorials you can reference 24/7 from any device.
The new location is a win-win for campus users and the IT department, explains Bob Coppenrath, Help Center & Desktop Support Manager. “It’s so much more efficient for us, too. Now south campus faculty members, staff and students alike get access to the same walk-up support services that north campus users have experienced for years. IT staffers have reduced their travel time and gas consumption, and as a group, we’re experiencing fewer scheduling conflicts.”
User demand drove the University’s decision to open the new south campus Help Center, and Coppenrath says he and his team will be closely monitoring usage and planning their services accordingly.