Proofpoint - UMass Lowell Spam Catcher

  • What is spam?

    Email spam, also known as unsolicited bulk email (UBE) or unsolicited commercial email (UCE), is the practice of sending unwanted email messages, frequently with commercial content, in large quantities to an indiscriminate set of recipients.

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  • What is Proofpoint?

    Proofpoint is a spam blocking service that is replacing the university's previous spam filter, Iron Mail. The Proofpoint system inspects all incoming messages to the university and uses rules to determine whether or not a message is spam. Once examined, legitimate messages are sent on to the recipient's inbox, while suspected spam is quarantined. Each morning and afternoon, users receive an email, called the End User Digest, that contains links to each of the quarantined messages (much like the previous "SPAM Notification" message). The digest allows the user to further manage their junk email. The success rate of spam blocking is very high with Proofpoint.

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  • Why Use Proofpoint?

    After evaluating numerous anti-spam products, UMass Lowell found that Proofpoint was the most successful at blocking spam entering the university's email system. It also had the fewest amount of errors when determining whether or not an email is spam.

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  • How does Proofpoint work?

    All incoming and outgoing email is filtered by the Proofpoint Protection Server. Depending upon Proofpoint Protection Server rules and policies, messages that contain a virus or inappropriate content can either be deleted or "scored." In the case of spam, the message score indicates the probability that the message is spam. A message scoring 100 would have a 100% chance of being spam and a message scoring 0 would have a 0% chance of being spam. Messages scoring over 50 will be quarantined by the system. You can find the "score" of a message under the Score column in the Proofpoint Web App, which can be accessed by choosing "Manage My Account" in the End User Digest or by going to https://spamcatcher.uml.edu.

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  • How do I access Proofpoint?

    Proofpoint can be accessed two ways: 

    1. You can log into the Proofpoint Web App to change settings or view quarantined messages.
    Open a web browser (Firefox, Internet Explorer, Safari, etc.) 
    Go to the website https://spamcatcher.uml.edu
    Login with your UMass Lowell full email address and password.

    2. You can access the Proofpoint Web App by choosing "Manage My Account" in the End User Digest

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  • How can I release a message caught before August 5, 2011?

    Messages caught before August 5, 2011 were captured by UMass Lowell’s previous spam filtration system, known as Iron Mail. This device will be available to release messages until September 5, 2011. To release them, you will need to open the previous UMass Lowell Spam Digest email message and click on the Message ID.

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  • What is an End User Digest?

    An End User Digest is a summary e-mail that you receive daily from the Proofpoint server. It is similar to the previous "SPAM Notification" message from the Iron Mail appliance, but with more options and control. The digest contains a listing of the suspected spam that has been filtered from your account in the previous 24 hours and placed in quarantine. Within the digest message you can View, Delete or Release the quarantined message or add the sender to the Safelist.  You can also "Request New End User Digest", "Request Safe/Blocked Senders List" or "Manage My Account".  Messages left in quarantine on the Proofpoint server will be deleted automatically after 14 days. After reviewing your End User Digest message, you can delete it just like any other email. 


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  • Can I choose to stop receiving End User Digest messages?

    Yes, digest messages can be disabled. Your daily digest email contains a link called "Manage My Account". Click this link, and you will be taken to the Proofpoint Web App.  Choose Profile then select the Settings button on the left side. To disable the digest, uncheck both boxes at the top:  "Send digest with new messages in my UMass Lowell Spam Digest" and "Send digest even when I have no messages in my UMass Lowell Spam Digest".  Save the changes and Logout of the Proofpoint Web App.

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  • Can I request an End User Digest at any time?

    Yes, you can request a digest at any time by clicking the link for "Request New End User Digest" within your End User Digest e-mail. A new digest will be sent to your email address, showing any new messages that have been quarantined since your last digest was sent.

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  • How often is the End User Digest delivered?

    The End User Digest is delivered to your e-mail Inbox at 8 a.m. and 3 p.m. each day.

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  • Why didn't I receive an End User Digest today?

    If Proofpoint does not block or find any spam messages for your inbox within a 24 hour period, you will not receive an End User Digest.

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  • What are my options for valid messages in my End User Digest?

    If you receive a copy of your End User Digest and find that there is a valid message that has been marked as spam, you can use the tools listed beside each message.

    View - The View link allows you to open the email from within the Proofpoint Web App so that it can be safely read. You can then determine whether or not the message is spam. 
    Delete – The Delete link deletes the email from the Proofpoint server.
    Release - The Release link releases the email from the Proofpoint quarantine and delivers it to your inbox. 
    Safelist - The Safelist link releases the email into your inbox and places the sender on a safelist so that subsequent e-mails from the sender arrive in your inbox.
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  • How can I manage my account from my End User Digest?

    You can manage your account by choosing the "Manage My Account" link in your End User Digest e-mail message.

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  • What is the Quarantine?

    The Quarantine is a location on the Proofpoint server where email messages that are suspected to be spam are stored temporarily so that they can be reviewed and retrieved, if necessary, by the user. You may review and take action on your quarantined email through the End User Digest or by choosing the Quarantine option on the Proofpoint Web App. Messages left in Quarantine will be deleted automatically after 14 days.

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  • Do quarantined messages count against my quota?

    No, quarantined messages do not count toward your e-mail quota. They are stored separately on the Umass Lowell Proofpoint server.

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  • Do I need to delete messages from my Quarantine?

    No, you do not need to delete unwanted messages from your Quarantine.  The UMass Lowell Proofpoint system will automatically delete them after 14 days.

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  • What do I need to do to monitor spam using Proofpoint?

    Generally, there isn't much that you'll need to do to monitor spam filtering through Proofpoint. By default, spam filtering is turned on and predefined levels are already set. However, you can do a few things to make sure you stay on top of what Proofpoint is filtering as spam.


    Open the End User Digest e-mail that you receive each day and review the listing of messages that were marked as spam. 

    If any messages you find are not spam, click the Release or Safelist links to release the message to your Inbox, and if applicable, add the sender to your safelist. 

    If all messages are spam, you can simply delete the End User Digest e-mail.

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  • What are safelists and blocklists?

    Safelists are lists of email addresses (usually defined by the user) that tell the Proofpoint anti-spam system to deliver messages that come from those particular addresses directly to the user's Inbox. Blocklists are lists of email addresses (usually defined by the user) that tell the Proofpoint anti-spam system to automatically quarantine messages that come from those particular addresses.

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  • How do I add an address or domain to my Safe Senders List?

    Log into the Proofpoint Web App by choosing "Manage My Account" in the End User Digest or do the following: 
    Open a web browser (Firefox, Internet Explorer, Safari, etc.) 
    Go to the website https://spamcatcher.uml.edu 
    Login with your UMass Lowell full email address and password
    Click on "Lists" on the bottom left side of the screen 
    Click on the Safe Senders List on the left side 
    Click the New button on the top of the screen 
    In the box type in the sender's address, or if you'd like to make an entire domain safe, type in the domain in the format of "@domain.com." 
    Click the Save button

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  • How do I delete an address or domain from my Safe Senders List?

    Log into the Proofpoint Web App by choosing "Manage My Account" in the End User Digest or do the following:


    Open a web browser (Firefox, Internet Explorer, Safari, etc.) 

    Go to the website https://spamcatcher.uml.edu 

    Login with your UMass Lowell full email address and password

    Click on "Lists" on the bottom left side of the screen 

    Click on the Safe Senders List on the left side 

    Check the box next to the e-mail address or domain you would like to delete 

    Click on the Delete button on the top of the screen

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  • How do I add an address or domain to my Blocked Senders List?

    Log into the Proofpoint Web App by choosing "Manage My Account" in the End User Digest or do the following: 

    Open a web browser (Firefox, Internet Explorer, Safari, etc.) 

    Go to the website https://spamcatcher.uml.edu 

    Login with your UMass Lowell full email address and password

    Click on "Lists" on the bottom left side of the screen 

    Click on the Blocked Senders List on the left side 

    Click the New button on the top of the screen 

    In the box type in the sender's address, or if you'd like to block an entire domain, type in the domain in the format of "@domain.com." 

    Click the Save button

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  • How do I delete an address or domain from my Blocked Senders List?

    Log into the Proofpoint Web App by choosing "Manage My Account" in the End User Digest or do the following:


    Open a web browser (Firefox, Internet Explorer, Safari, etc.) 

    Go to the website  https://spamcatcher.uml.edu  

    Login with your UMass Lowell full email address and password

    Click on "Lists" on the bottom left side of the screen 

    Click on the Blocked Senders List on the left side 

    Check the box next to the e-mail address or domain you would like to delete 

    Click on the Delete button on the top of the screen.

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  • How do I get a list of addresses and/or domains that are on my Safe Senders List and Blocked Senders List?

    From your End User Digest e-mail, choose "Request Safe/blocked Senders List.  The Proofpoint server will send this listing via e-mail.

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