Operation & Services

  • How do I adjust the temperature in my room/office?

    Building temperature is maintained by the Heating, Ventilation and Air Conditioning (HVAC) team. If the temperature in your room or office needs to be adjusted, please contact Facilities Operations and Services at 978-934-2601.

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  • How do I report a safety issue?

    To report a safety issue during regular business hours (Monday through Friday, 8:30 a.m. to 5:00 p.m.), contact the Facilities Operations and Services Department at 978-934-2601. To report a safety issue after regular business hours, please contact Campus Police at 978-934-2394.

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  • How do I report an elevator problem?

    Please contact Facilities Operations and Services at 978-934-2601 during regular business hours (Monday through Friday, 8:30 a.m. to 5:00 p.m.) For emergency elevator problems after regular business hours, please contact Campus Police at 978-934-2394.

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  • How do I request a large recycling bin?

    If you need to request a large recycling bin, or tote, please submit a Service Request Form. Please make sure to include the name of the department requesting the tote, the building, the room number and dates during which you need the tote.

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  • How do I request an estimate?

    Submit a Service Request Form with the description of the work that you would like an estimate for.

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  • How do I request cleaning service?

    Our Housekeeping/Building Services team and third-party vendors are responsible for maintaining the cleanliness of UMass Lowell buildings. If you would like to request cleaning services, please submit a Service Request Form. If you require immediate assistance, please contact Facilities Operations and Services at 978-934-2601.

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  • How do I request emergency service?

    To report an emergency during regular business hours (Monday through Friday, 8:30 a.m. to 5:00 p.m.), contact the Facilities Operations and Services Department at 978-934-2601. For emergency services after regular business hours, please contact Campus Police at 978-934-2394.

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  • How do I request keys?

    To obtain keys, complete the Service Request Form. Please make sure to complete all information on the form, including the key number.

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  • How do I request replacement of a burned out light?

    To have light bulbs replaced, please submit a Service Request Form.

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  • How do I request signage?

    To obtain signage for your area, please submit a Service Request Form.

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  • How do I submit a service request?

    To request non-emergency work, you must fill out a Service Request Form. Please be sure to fill out the form completely, including your name, telephone number, department and a description of the work needed.

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  • Who do I contact about snow or ice removal?

    Facilities Operations and Services works with contracted companies to remove snow in a timely manner. If you have questions or concerns about areas of campus that need to be cleared of snow or ice, please contact Facilities Operations and Services at 978-934-2601.

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  • Who do I contact for any additional questions?

    Please contact Facilities Operations and Services at 978-934-2601.

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  • Who do I contact regarding pest control?

    To report a pest problem, please contact Facilities Operations and Services at 978-934-2601. We will contact one of our contracted pest control services and ensure that the problem is addressed.

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  • Who do I contact regarding work that has already been scheduled?

    You can contact the Facilities Operations and Services Department at 978-934-2601 for an update on a previously submitted Service Request.

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  • Who do I contact to have my trash or recycling container emptied?

    Trash and recycling containers in the hallway are emptied daily by our Housekeeping/Building Services team. If your receptacle has not been emptied, please submit a Service Request Form. If you required immediate response, please contact Facilities Operations and Services at 978-934-2601.

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